Get in Touch With Us

This page is for readers who want to reach the people behind Non Gamstop Casinos. Most messages we receive are about the same handful of things: a bonus term that does not read the way the casino advertises it, a withdrawal that has stalled at verification, or a question about what a Curaçao licence actually covers for someone playing from Great Britain. Email is the only channel we operate, and it reaches the editorial team directly.

Write to us at [email protected]. We read every message and aim to reply within two working days. There is no phone line and no live chat — we are a small research desk, not a customer service centre.

What we can help with, and what we cannot

The distinction matters, because it saves you time. We are an independent comparison publisher. We do not operate any casino, hold any player funds, or have access to any account.

We can help	You need the operator or a third party
Correcting an out-of-date bonus figure, wagering multiplier or payment method on our pages	Unlocking, closing or verifying your casino account
Explaining how a term such as game contribution or a bonus cashout limit generally works	Releasing a pending withdrawal or reversing a confiscated balance
Pointing you to the complaints route a given licence provides	Acting as an adjudicator in a dispute — we have no authority to do this
Answering questions about how we research and rank sites	Advice on gambling harm — please use the support services listed further down

Reporting an error in a casino listing

These are the most useful emails we get. Offshore operators change terms without notice, and a welcome package that ran at one percentage in spring can be restructured by autumn. Our listings were last fact-checked on 23 September 2026 by Alfred Marchant, but nothing beats a reader who has just read the live terms page.

1. Name the casino and the page on our site where you saw the claim.
2. Quote the term as it currently appears in the operator's own terms and conditions.
3. Tell us the date you checked it — terms are versioned and dated on most sites.
4. Say whether you were logged in, since some offers display differently to registered accounts or to visitors in particular countries.

We verify against the operator's published terms before changing anything, and we mark the update date on the page. If we cannot verify a claim either way, we say so rather than removing it quietly.

Questions about specific casinos we list

Readers usually name an operator in their email, so here is the context we most often give back on the sites at the top of our ranked list of non GamStop casinos. Commercial disclosure first: some links on this site are affiliate links and the publisher may earn a commission if you open an account. Commission does not buy a position in our rankings, and it does not change what we write below.

Betmica

Betmica sits at the top of our list with an editorial rating of 10.0, largely because its offer is unusually transparent for the offshore market — the headline is a 570% welcome offer up to £5,700 plus 270 free spins, and it is quoted in pounds rather than euros, which matters if you want to avoid conversion charges on every deposit. Readers contact us about it mostly to ask whether the headline is realistic. It is not a figure most players will reach: a percentage that size is normally split across several deposits, carries a wagering requirement on bonus and often on deposit too, and the maximum bet while a bonus is active is usually capped at a low fixed amount. The genuine limitation is scale — big multipliers come with long playthrough, and a winnings cap can apply to the free spins portion. Read the bonus terms and the maximum cashout line before you deposit.

Kikibet

Kikibet, rated 9.9, comes up in reader mail because its 350% up to £5,555 and 300 free spins package is also GBP-denominated, which makes it easier to compare like for like against a UK-licensed site. The trade-off is that a lower headline percentage does not automatically mean easier terms: a shorter bonus expiry window can make a 35x requirement harder to clear than a 45x one over 30 days. Check the expiry date and the game contribution table — table games and live dealer rounds frequently contribute 10% or nothing at all towards wagering.

Betninja

Betninja is rated 9.9 and takes a different approach: a flat £1,000 bonus and 100 free spins to all new players, with no percentage multiplier dressing it up. That simplicity is why readers ask about it — it is easier to work out what you are committing. The limitation is that a flat cap suits smaller deposits poorly if the bonus is tiered, and free spin winnings are commonly credited as bonus funds subject to their own wagering. Confirm the minimum deposit that unlocks the offer before you fund the account.

WinnerIsland

WinnerIsland, also 9.9, advertises up to €1,000 plus 100 free spins. The euro denomination is the practical point for British readers: if your debit card or bank account is in sterling, expect a currency conversion cost on deposits and withdrawals, and check whether the casino or your bank applies it. The offer is modest by offshore standards, which some readers prefer; the drawback is that the bonus ceiling and the conversion friction together can make it less useful than a smaller GBP offer elsewhere.

Other sites we track and receive questions about include Zombillion (250% up to £4,000 plus 200 free spins), Smash Casino (600% up to €10,000 slots package), Nightluck (€6,400 plus 280 free spins), CoinPoker (150% up to $2,000), Rivo (1000% up to €10,000 with 25% cashback) and Daytonaspin (255% up to £4,500 plus 255 free spins). Every one of these is an advertised headline, not a payout you should expect. Ask us about any of them and we will tell you what the published terms say and where they are silent.

Money questions we answer most often

Our pages are free to read. The cost of taking part sits entirely with the casino, and it is worth understanding before you email us about a specific account.

• Minimum deposits — typically £10 to £20 at offshore sites, but a large percentage bonus often has a higher qualifying minimum than the site's general floor.
• Debit cards — Visa and Mastercard are widely accepted, though UK-issued card acceptance at offshore operators is inconsistent and can change without warning. Credit cards are banned for gambling in Great Britain; do not assume an overseas site enforces that for you.
• Bank transfers — usually available for larger withdrawals, generally the slowest route, and sometimes fee-bearing at the casino end.
• E-wallets and PayPal — e-wallets such as Skrill and Neteller are common offshore. PayPal is rarely available at casinos outside Great Britain's licensed market, so verify it on the cashier page rather than assuming.
• Cryptocurrency — offered by many Curaçao-licensed sites, often with faster processing, but the value of your balance can move between deposit and withdrawal and chargeback protection does not exist.
• Currency conversion — a euro or dollar account means a conversion spread on every movement. A GBP account avoids it.
• Withdrawal timings and limits — advertised processing times are the operator's claim, not a tested result. Weekly and monthly withdrawal caps are common and are the single most-missed term in the emails we receive.

Stalled withdrawals, KYC and complaints

If a withdrawal has not arrived, the usual cause is verification rather than refusal. Know Your Customer checks require photo ID and a recent proof of address; a source-of-funds check, asking for payslips or bank statements, is triggered by larger sums or unusual deposit patterns. Both are normal and both must be completed before funds move.

Where you escalate depends on the licence. A casino not on GamStop is, by definition, not licensed by the UK Gambling Commission, so the Commission cannot investigate your dispute and its consumer protections — including GamStop itself, deposit limits and its complaints framework — do not apply. A Curaçao licence does provide a complaints channel through the operator's licensing body, but the process is slower and the remedies more limited than a British player may expect. Send us the detail and we will tell you which route exists for that operator; we cannot pursue it on your behalf.

Beyond casino games: sportsbooks and shared wallets

Several of the operators we cover run a sportsbook alongside the casino, and readers write in confused about how the two interact. The core differences are worth knowing before you email: sports free bets carry minimum qualifying odds (commonly around 1.50 in decimal terms) where casino bonuses carry wagering multipliers; stake returned is usually excluded from free bet winnings; and cash-out, bet builders and accumulators are sportsbook features with no casino equivalent. Pre-match and in-play markets, plus esports, are standard at the larger offshore books. Where a casino and sportsbook share one wallet, an active casino bonus can restrict sports betting entirely until the wagering is cleared — check that clause, because it catches people out.

Eligibility and who this site is for

You must be 18 or over to gamble in Great Britain, and our content is written for adults researching their options. We do not help anyone circumvent a self-exclusion. If you registered with GAMSTOP, that exclusion runs for the period you chose — six months, one year or five years — and it applies to operators licensed by the Gambling Commission. Playing at an overseas site during that period means you lose those protections, and it is a decision worth thinking through rather than acting on impulse.

If gambling has stopped being entertainment, GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. Blocking software such as Gamban or BetBlocker can restrict access at device level, and most operators offer their own deposit limits, loss limits and self-exclusion tools regardless of licence. Please use those services rather than emailing us for support — we are researchers, not counsellors.

How we assess the sites we list

Our ratings are editorial judgements, not customer review scores and not the result of playing at these casinos. We research published bonus terms, cashier pages, licence details and stated withdrawal policies, and we record the date we checked. Where an operator's claim cannot be independently verified, we label it as advertising. Commercial relationships exist and are disclosed above; they have no bearing on order or score. If you think a listing reads as promotional rather than assessed, say so in your email and quote the line — that is exactly the kind of correction we want.

Before you write

Include the casino name, the page, the date and a short description of the issue. Screenshots of terms pages help. Please do not send account numbers, passwords, card details or copies of your ID — we have no use for them and no reason to hold them. We will reply from a real address, read by a person, within two working days in most cases.